Drive cost reductions with effective self-service

On-Demand Webinar Customer Service Best Practices Customer Experience and Engagement

David Dungay, Editor and Chief of CX Today creates a discussion around how to drive cost reductions with effective self service with the aim to enhance customer experience and resolve rather than deflect customer issues, with Product manager at Mavernoid, Courtney Goodsell.

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The Rise of Video in the Contact Center: Building a Business Case for Video-Enabled Service

Consumers are moving away from focusing on simple voice and email interactions and instead exploring the benefits of immersive interactions enabled by video. Used correctly, video can empower agents to solve issues with more context, reduce business operating costs, and strengthen a brand’s reputation with its clients.

Drive cost reductions with effective self-service

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