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Consumers are moving away from focusing on simple voice and email interactions and instead exploring the benefits of immersive interactions enabled by video. Used correctly, video can empower agents to solve issues with more context, reduce business operating costs, and strengthen a brand’s reputation with its clients.
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Join Rob Scott from CX Today alongside industry leaders, John C'de Baca from Five9 and Michael Windon from AT&T, as they delve into the critical topics reshaping the landscape of customer communications in the digital age. The panelists will explore the evolution of voice tech, the complexities in omnichannel experience and the revolution with AI and automation.
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Join Genefa Murphy, the Chief Marketing Officer from Five9 and David Dungay, Editor in Chief at CX Today, who explore what generative AI is, how is it affecting the CX industry, and why customers should care about it.
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David Dungay, Editor and Chief of CX Today creates a discussion around how to drive cost reductions with effective self service with the aim to enhance customer experience and resolve rather than deflect customer issues, with Product manager at Mavernoid, Courtney Goodsell.
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Customer experience can make or break a business, so brands need to ensure they get it right. Business-process outsourcing might be the answer
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The more2 Teach-In breaks down the complexities of the marketing function and
shows how to harness the power of customer data to acquire more customers and
improve their loyalty to drive a brand’s business potential.
In a world where customer experience is the key to driving sales, loyalty, and opportunities for businesses, contact centers are under significant pressure. While delivering a great customer experience is crucial for any business, it’s only possible when the right blend of EX and CX strategies are in place. Download this eBook from CX Today and RingCentral to learn how to align these and create magical moments!
This is an ebook created for business decision makers by UC Today and Five9. This insights report discusses how Five9 and Zoom are turning complexity into simplicity.
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In private banking and wealth management, reinforcing value throughout the life cycle of a customer relationship is the surest way to retain business. Read how content and membership partnerships can help.