The Rise of Video in the Contact Center: Building a Business Case for Video-Enabled Service

Consumers are moving away from focusing on simple voice and email interactions and instead exploring the benefits of immersive interactions enabled by video. Used correctly, video can empower agents to solve issues with more context, reduce business operating costs, and strengthen a brand’s reputation with its clients.

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PMW Remerge report.pdf

Want to unlock new growth from users who already know your brand? Programmatic app retargeting helps you re-engage customers, boost loyalty and drive more revenue – all without chasing new downloads. This Performance Marketing World expert report, produced in partnership with Remerge, breaks down how brands use app retargeting to get more from every marketing penny – bringing back lapsed users and making their apps a go-to choice.

Voice 2.0 and the Rise of Intelligent Voice in CX

Join Rob Scott from CX Today alongside industry leaders, John C'de Baca from Five9 and Michael Windon from AT&T, as they delve into the critical topics reshaping the landscape of customer communications in the digital age. The panelists will explore the evolution of voice tech, the complexities in omnichannel experience and the revolution with AI and automation.

The Rise of Video in the Contact Center: Building a Business Case for Video-Enabled Service

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