Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.
Voice 2.0 and the Rise of Intelligent Voice in CX
Join Rob Scott from CX Today alongside industry leaders, John C'de Baca from Five9 and Michael Windon from AT&T, as they delve into the critical topics reshaping the landscape of customer communications in the digital age. The panelists will explore the evolution of voice tech, the complexities in omnichannel experience and the revolution with AI and automation.