CX Today's Charlie Mitchell hosts Mark Wood, Senior Product Manager at Streem
In this session, we discuss how businesses can add video to Salesforce, considering:
Video Salesforce (CRM)
Streem, LLC was founded to help companies connect with their customers in new and more useful ways.
StreemCore® is an enterprise-class, remote visual assistance tool using out-of-the-box augmented reality (AR) capabilities. By adding an interactive, no-download video collaboration tool, companies can quickly see and solve remotely - accelerating diagnosis and support resolution times. With Streem's APIs or SDK, remote AR-enabled video tools can embed and/or integrate into native apps and existing workflows.
Streem’s tools help support, visualize, and maintain our home and world by reducing waste and inefficiencies.
A Frontdoor (NASDAQ: FTDR) company.
The Rise of Video in the Contact Center: Building a Business Case for Video-Enabled Service
Consumers are moving away from focusing on simple voice and email interactions and instead exploring the benefits of immersive interactions enabled by video. Used correctly, video can empower agents to solve issues with more context, reduce business operating costs, and strengthen a brand’s reputation with its clients.
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