Addressing the need for adaptive CX

Article Customer Service Best Practices Customer Experience and Engagement

Customer experience can make or break a business, so brands need to ensure they get it right. Business-process outsourcing might be the answer

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The Rise of Video in the Contact Center: Building a Business Case for Video-Enabled Service

Consumers are moving away from focusing on simple voice and email interactions and instead exploring the benefits of immersive interactions enabled by video. Used correctly, video can empower agents to solve issues with more context, reduce business operating costs, and strengthen a brand’s reputation with its clients.

Addressing the need for adaptive CX

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