How to build responsible marketing practices that protect consumer privacy

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The Rise of Video in the Contact Center: Building a Business Case for Video-Enabled Service

Consumers are moving away from focusing on simple voice and email interactions and instead exploring the benefits of immersive interactions enabled by video. Used correctly, video can empower agents to solve issues with more context, reduce business operating costs, and strengthen a brand’s reputation with its clients.

How to build responsible marketing practices that protect consumer privacy

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