Martech Tracker

type: video


Empowering and Engaging the Modern Contact Center Agent

In this session, we consider how to understand and manage the contact center agents of today, discussing:

  • The changing contact center workforce
  • How KellyConnect empowers and engages its team
  • The role of technology in its approach
  • Advice for other contact centers


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CX Today's Charlie Mitchell hosts Mark Wood, Senior Product Manager at Streem

In this session, we discuss how businesses can add video to Salesforce, considering:

  • Where can video really add value in support workflows?
  • The challenges businesses encounter when integrating video into their existing Salesforce workflows
  • How to overcome those challenges
  • Examples of Salesforce workflows brands can improve with video
  • Streem as a partner for adding video to Salesforce


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