In this session, we consider how to understand and manage the contact center agents of today, discussing:

• The changing contact center workforce
• How KellyConnect empowers and engages its team
• The role of technology in its approach
• Advice for other contact centers

In this session, we discuss how businesses can add video to Salesforce, considering:

• Where can video really add value in support workflows?
• The challenges businesses encounter when integrating video into their existing Salesforce workflows
• How to overcome those challenges
• Examples of Salesforce workflows brands can improve with video
• Streem as a partner for adding video to Salesforce